Monday, January 25, 2010

Surviving Amid “ERP Sharks” as a “Visionary Vendor for the Pragmatic User” (Part II)

Towards the end of offering proven technology to pragmatists, SYSPRO’s fully-integrated solution suite [evaluate this product] connects to disparate systems via Service Oriented Architecture (SOA) technologies. All the above-mentioned modules are based on standard Extensible Markup Language (XML) formats for information exchange, and Web service technologies for enhanced interoperability between disparate systems and for collaborative commerce. SYSPRO’s thoughtful approach to adopting new technology, such as Web services and SOA platforms, again reflects the desires of its sensible buyers, who are driven by business needs rather than by the latest headlines.

The decision for SYSPRO to go the Microsoft .NET Framework route was apparently done even a couple of years prior to Microsoft releasing the framework for general availability. The SYSPRO e.net solution suite was developed in close association with Microsoft on the beta .NET development tools and released immediately after Microsoft’s commercial release of .NET Framework. SYSPRO was even quoted by Microsoft at that stage as the poster child of .NET.

In retrospect, it appears that the right visionary technology step was made by SYSPRO. Over time, more and more of the Microsoft solution set has been incorporated and integrated into SYSPRO’s suite, and its customers have continually benefited from this technology decision made several years ago.

One of the tenets of PragmaVision is to support multiple levels of technology evolution, as clients want to progress to the next level at their own pace, and without feeling forced to migrate to .NET or SOA-based solutions. As an indication of SYSPRO’s commitment to its customers, the vendor continues to support some versions of UNIX even though this legacy base is less than a percentile of the installed base (and despite the fact that, in order for users to benefit and use the .NET-based functionality effectively, a Microsoft environment is required).

One may wonder what exactly is pragmatic vs. visionary at SYSPRO in this technology regard. Well, pragmatic is allowing customers to have a feature-rich system that evolves with their needs and when they are ready. Visionary is to say to the customers “You want the latest and greatest technologies and are ready for them? Then, we are ready to provide it to you!”

SYSPRO’s global distribution model is heavily geared towards partners for sales and implementations, which has also proven to be quite advantageous to the company. The partners are experts in both sales and implementations and have the regional and vertical market expertise. In each geographic region where SYSPRO has strong presence, the dominant sales and implementations model is via partnerships. Certainly, some direct sales and centralized corporate initiatives would entail vertical industry requirements definition, product extensions (via new e.net solutions), further corporate expansion and management of large global accounts.

In addition, while SYSPRO has amazingly broad and deep core functionality described earlier on, some customers require functionality that is even more business-specific. The SYSPRO environment gives its customers and partners the ability to develop around the core as a combined result of the embedded trigger functionality within the .NET environment, the graphical user interface (GUI) and pervasive Visual basic (VB.NET) scripting functionality. By accessing the business logic via Web Services, customers and partners can develop on any SOA-compliant platform without inhibiting the upgradeability of the core SYSPRO product and can do it fairly efficiently and cost-effectively .

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